Operations Supervisor

Davids Bridal•Greenville, SC

About The Position

As a member of the management team, the Operations Supervisor assists in building and retaining a high-performing team, creating a consistent environment of world-class customer service, and exceeding sales plans. The role calls for a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests and serves as a mentor, leader, and coach. The Operations Supervisor builds a high-performance climate and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The position oversees active floor management, customer service, coaching and training, payroll and timekeeping, sales performance, inventory processes, and staffing. The Dream Maker is required to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests. The role occasionally requires lifting up to 25 pounds and prolonged use of a computer and other electronic devices, along with close, distance, peripheral, and depth vision.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget.
Accurately monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for front of house and alterations combined.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.