Operations Supervisor

CVS Health • Dedham, MA

1d

About The Position

The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and completes all opening and closing procedures.

The role includes supervising and coaching store colleagues, assisting customers, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, signage, and inventory. This is a full-time position with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent; preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching, using tools such as myImpact coaching and myCustomer feedback, as well as personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure smooth store operations and completion of opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED