Operations Supervisor

BioScript Solutions • Oakville, ON

4d • Onsite

About The Position

The Operations Supervisor at the Coverdale Resource Centre will be responsible for managing the day-to-day activities of your Patient Service Coordinator team, ensuring operational efficiency, high-quality patient care, and compliance with service standards. The Operations Supervisor acts as a bridge between the leadership team and frontline staff, fostering a positive and collaborative culture. This position requires close collaboration with other Operations Supervisors overseeing similar teams to ensure consistency in leadership, processes, and service delivery.

Requirements

• Post-secondary education in Business Administration, Healthcare Management, or a related field (or equivalent experience)
• 3+ years of experience in healthcare, customer service, or a healthcare call center environment, including 1–2 years in a supervisory/leadership role
• Healthcare industry knowledge, with experience in Patient Support Programs (PSP)
• Strong leadership, people management, and team development skills
• Excellent communication, collaboration, and organizational skills with strong attention to detail
• Proficiency in Microsoft Office 365; experience with Salesforce CRM or workforce management tools is an asset
• Patient-focused mindset with a commitment to delivering high-quality service
• Bilingual in English and French (required)

Nice To Haves

• experience with Salesforce CRM or workforce management tools is an asset

Responsibilities

• Lead, coach, and mentor the Patient Service Coordinator team, fostering a culture of performance and collaboration
• Conduct coaching sessions, team meetings, and performance evaluations; identify training needs and support development plans
• Manage daily operations, ensuring adherence to workflows, policies, and service standards
• Monitor team and individual KPIs (e.g., call metrics, service levels, patient satisfaction) and drive performance improvements
• Oversee workforce planning, including scheduling and resource allocation
• Act as an escalation point for complex issues and ensure timely, effective resolution
• Support change management initiatives, including new processes and technologies
• Collaborate with supervisors and cross-functional teams to ensure consistency, share best practices, and improve workflows
• Maintain quality, compliance, and patient safety standards, including reporting requirements and audit support
• Communicate effectively with leadership and stakeholders, providing performance insights and recommendations

Benefits

• Epic Work-Life Balance: Our shifts are limited to days and evenings and closed on holidays
• Growth Opportunities: We’re committed to your professional development. With access to training and continuous learning, you’ll stay at the forefront of the healthcare sector and enhance your analytical skills.
• Vibrant Culture: Our collaborative culture thrives on teamwork, where employee feedback drives us to be better every day. From local activities to national initiatives, we engage our employees in creating meaningful change in the healthcare field.
• Accommodations can be made available on request for candidates taking part in all aspects of the selection process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree