Operations Supervisor

JLL•Medina, OH

14d•$100,000 - $130,000•Onsite

About The Position

The Operations Supervisor oversees building operations and the technical team. The role communicates owner and landlord processes to engineers and contractors working on building infrastructure and functions, and identifies and implements updates to policies, procedures, and best practices. The position also works with EH&S and account management to address safety hazards and maintain a safe environment. The supervisor handles operational reporting and tracking, including information gathering for business reporting, SLA performance, work orders in Corrigo, and not-to-exceed (NTE) amounts in work orders. The role also manages budgets and forecasts, refrigerant purchases and tracking, and the staffing, performance, and development of technical team members, including performance reviews and compliance with policies, procedures, and training. Other duties and tasks may be assigned. This is an on-site position in Akron, Cleveland, or Medina, Ohio. The expected compensation is $100,000–$130,000 per year. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

High school diploma or equivalent.
Seven years of technical experience in building engineering with a strong background in packaged HVAC equipment repair, refrigeration, maintenance, and overall system design and application; the posting also states “8+ years of experience.”
Proficiency in Word, Excel, and other Microsoft Office Suite programs.
Strong organizational and management skills.
Ability to multitask and work both independently and as part of a team.
Ability to function effectively in a dynamic work environment.
Excellent interpersonal and supervisory skills, with a strong emphasis on customer service.
Excellent business writing and verbal communication skills.
Strong analytical ability.
Detail oriented.
Customer/client focus and ability to accept and manage change.
Valid driver’s license.
Universal EPA certification.
Authorization to work in the United States without sponsorship.

Responsibilities

Communicate owner and landlord processes to engineers and contractors performing work on building infrastructure and functions.
Identify and ensure the execution of updates and implementation of policies, procedures, and best practices.
Identify safety hazards and work with EH&S and the account management team on remediation.
Manage refrigerant purchases and tracking.
Gather information for business reporting.
Track SLA performance.
Track work orders in Corrigo.
Manage NTE amounts in work orders.
Manage budgets and forecasts.
Oversee the operation, staffing, performance, and development of the technical team and resources.
Conduct performance reviews and ensure compliance with policies, procedures, and training.
Perform other assigned duties and tasks.