Operations Supervisor

Casella Waste Systems•Gaithersburg, MD

19d

About The Position

The Operations Supervisor supervises collections activities in one or more lines of business within a division to achieve safety and operational goals. The role provides leadership to the operations team, supports employee engagement and professional development, and oversees drivers and helpers to ensure safety and operational goals are met. The supervisor works with the Operations Manager and Division Manager to implement initiatives, onboards newly hired drivers, monitors and coaches performance, and investigates accidents, disputes, and complaints. The role also develops logistical plans to improve route density and efficiency and participates in ongoing learning and other duties that support the company’s vision, mission, and core values.

Requirements

High school diploma or GED.
Clean CDL.
OSHA 10 or 30 card.
Legally eligible to work in the United States.
Excellent verbal and written communication skills.
Ability to communicate effectively with internal and external customers.
Proficiency with Microsoft Office applications.
Ability to work under pressure and meet deadlines.
Ability to work independently and complete assignments.
Responsible, team-oriented, safety-committed, customer-service-focused, and results-oriented, with strong communication skills and the ability to consider both the larger picture and detailed information.

Nice To Haves

Associate degree.
Two to four years of supervisory experience.

Responsibilities

Provide leadership to the operations team and develop team members toward individual goals and advancement opportunities.
Oversee drivers and helpers to ensure safety and operational goals are met.
Partner with the Operations Manager and Division Manager to implement tactical initiatives and achieve functional excellence and goals.
Complete onboarding procedures for newly hired drivers and ensure they understand Casella’s core values.
Monitor and coach driver performance and behaviors, recommending training or retraining as needed to ensure compliance with company and safety policies.
Investigate accidents, customer and driver disputes, and complaints, and ensure required documentation is completed.
Create logistical plans to reduce route hours using service conversions and container upsizing to improve route density and efficiency.
Participate in training and other learning opportunities to expand knowledge of the company, products, sales, and services.
Perform other duties needed to support the company’s vision, mission, and core values.