Operations Supervisor

OTO Development•Palo Alto, CA

About The Position

The Operations Supervisor assists the General Manager with a variety of hotel operational duties and helps ensure the property operates to high standards and achieves strong results. The position leads and trains staff in the execution of standards across Front Desk, Housekeeping, Laundry, Maintenance, and Food Service. The supervisor is responsible for hiring associates, managing performance, communicating feedback, administering discipline, and training employees. The role is responsible for the total site in the General Manager’s absence. The position involves little to no travel outside the property and surrounding area and requires walking and standing for extended periods as the job dictates.

Requirements

At least 2 years of experience in a management capacity within a service organization.
Knowledge of, or formal school courses in, basic GAAP accounting and finance principles.
Excellent oral, written, and interpersonal communication skills.
Extensive technological expertise and working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Access.
Experience supervising 5 or more employees.

Nice To Haves

A college degree in finance, business, operations, management, or a related field is preferred; extensive relevant experience may substitute.
Experience supervising 5 or more employees, preferably.

Responsibilities

Assist the General Manager with a variety of hotel operational duties.
Lead staff as a coach and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Maintenance, and Food Service standards.
Hire associates, manage performance, communicate feedback, administer discipline, and train employees.
Be responsible for the total site in the absence of the General Manager.
Ensure the site operates to high standards and achieves great results.