Operations Supervisor

Grifols•Madison, WI

19d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all center tasks, including production employee duties and donor-flow supervision. The role supports safe, compliant plasma collection and manufacturing operations, accurate documentation, equipment and facility upkeep, employee training, donor satisfaction, and company objectives. The supervisor works under the guidance of the Center Manager and/or Assistant Manager and communicates with other service areas to maintain accurate records and quality.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.

Responsibilities

Perform tasks within the plasma center, including production employee duties, and supervise donor flow.
Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved Standard Operating Procedures, OSHA, CLIA, cGMP, and company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Help maintain the facility in a neat and clean condition and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as directed by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks needed to pursue company objectives.