Operations Supervisor

IDEXX•Scarborough, ME

29d•$70,000 - $75,000•Onsite

About The Position

As an Operations Supervisor, you will lead the day-to-day activities of a business unit, ensuring operational excellence, team performance, and a positive customer experience. This role is responsible for supervising staff, coordinating resources, resolving operational challenges, and driving continuous improvement initiatives while maintaining alignment with company goals and service standards. You will play a key role in coaching and developing employees, managing workflow and priorities, and partnering across departments to deliver efficient, high-quality outcomes for internal and external customers. This position is in our Water Manufacturing facility located in Scarborough, ME. This role is critical to ensuring operational effectiveness and customer satisfaction. By providing strong leadership, optimizing processes, and developing high-performing teams, you directly contribute to business success, service quality, and the achievement of organizational goals.

Requirements

Bachelor's degree or equivalent combination of education and experience required.
Demonstrated leadership and team management capabilities.
Ability to organize, prioritize, and direct work activities effectively.
Experience supporting operations, products, services, or functional areas related to the team supervised.
Strong customer service and relationship management skills.
Proven analytical and problem-solving abilities.
Project management and coordination experience.
Excellent verbal and written communication skills.
Ability to collaborate effectively across departments and functions.
Strong organizational and time management skills.
Proficiency with Microsoft Office and general business technology systems.
Fluency in the English language required.

Nice To Haves

1-2+ years of supervisory experience preferred.
Occasional travel may be required.
Some positions may require working around moving electro-mechanical equipment and the use of appropriate personal protective equipment (PPE).

Responsibilities

Supervise the daily activities of a business unit, functional area, or program.
Assign work, monitor performance, and provide coaching, training, and development opportunities for team members.
Administer employment actions and support employee engagement and growth.
Plan and organize work activities to ensure adequate staffing, resource allocation, and timely completion of objectives.
Maintain strong relationships with internal and external customers and manage escalated or critical issues.
Collaborate with cross-functional teams to coordinate work and resolve operational challenges.
Participate in and lead projects and initiatives that support business objectives.
Identify opportunities for process improvements and implement solutions that improve efficiency and customer experience.
Utilize data, metrics, and reporting tools to evaluate performance and drive informed decision-making.
Proactively identify and address obstacles, risks, and operational issues.
Support the maintenance and functionality of department technology, systems, and resources.
Coordinate with vendors and internal partners to resolve technology and operational concerns.
Prepare reports, summaries, and analyses to communicate performance, trends, and recommendations.
Maintain knowledge of industry developments, products, services, and best practices relevant to your area of responsibility.
Contribute to a culture of continuous improvement and operational excellence.