05/26/2026 - Comcast Operations Supervisor - $40K/YR.

MarketSource•Remote,

1d•$40,000 - $40,000•Hybrid

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Requirements

Must be proficient with Microsoft
Strong analytical and decision-making skills
Excellent written, oral, and virtual communication skills
Excellent collaboration, team building and facilitation/training skills
Proficient in MS Office (Word, Excel, PowerPoint, etc.)
Ability to prioritize, organize, problem solve, meet deadlines and goals
Demonstrated ability to work in a team-oriented environment that is fair, open, and honest
Ability to tackle complex issues and develop innovative and practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Bachelor’s degree in business administration, marketing, related field, or equivalent experience in lieu of degree
Minimum 1 year supervisory or leadership experience
Demonstrated experience with increasing responsibility in business-to-business environment in sales, management, operations, MIS, client services or related field
Minimum 20% travel to client locations with overnight stay
Based on assigned client and sites domestic and/or international travel may be required
Remote or in-office work is based on location assigned

Nice To Haves

Familiarity with Korn Ferry/Miller Heiman Strategic and Conceptual Selling or similar strategy highly desired

Responsibilities

Responsible for overall performance and profitability of assigned Client Operations group establishing an excellent working relationship with assigned client contact; continuously strive to improve the level of overall service that MarketSource is providing while ensuring a balance of optimum productivity and service level goals are maintained at all times and ensuring adherence to company policies and procedures; review contract and RFP ensuring total understanding of scope of services being provided and financial and contractual parameters agreed upon ensuring assigned staff understand the unique needs of assigned client and how to exceed each client's expectations; proactively oversee the activities involved in quality resolution of performance and profitability issues relating to assigned client
Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service that MarketSource is providing
Serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner
Oversee employees (as applicable, production, staff, etc) performance to ensure a balance of optimum productivity and service level goals are maintained at all times
Devise performance improvement measures and incentives, track and report results, and revise improvement programs or input on training to ensure all goals are met or exceeded successfully
Implement changes in procedures, provide improvement feedback, or issue directives as necessary to assist in meeting goals and objectives
Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges.
Ensure that employee training is effectively conducted for all positions throughout assigned area of responsibility
Oversee performance assessment and management of assigned employees in a timely and accurate manner while adhering to department policies and procedures and perform analysis of performance assessment to provide actions plans to identify and resolve issues in a timely manner
Provide consultative advice to client regarding advance program functions which may include capabilities, ability to integrate programs (e.g., interactive, operator, sales, etc.) and available telecommunication features
Act as liaison between internal and external technical departments, client, and assigned client representative, as necessary
Assist in projecting department staffing levels necessary to meet customer expectations
Assist program leadership with reviewing all charges and ensuring they are accurate for respective portion of annual budget