Operations Supervisor - Intuit (Fremont)

Hallcon•Fremont, CA

2d•Onsite

About The Position

Hallcon is a transportation and related infrastructure services company that serves clients such as railroads, technology companies, manufacturers, universities, corporate business parks, hospitals, airports, public transportation networks and more. Hallcon provides essential services spanning multi-modal operations, integrated command centers, electric vehicle (EV) infrastructure, technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. We are inviting the right leader to join our team and help us drive rapid growth.

Requirements

Must have a minimum of 5 years’ experience in customer service and transportation service
2-3 years of previous management experience
Must have working experience with Microsoft Office suite and be adaptable to learn various technology platforms
Good communication skills and ability to interact with passengers and clients with clarity, tact and courtesy
Must be able to work various days and hours with flexibility, as required
Must be at least 21 years of age
Must be qualified to work in the United States
Requires experience with FMCSA regulations as prescribed by the US Department of Transportation

Nice To Haves

Experience with fleet management, maintenance, dispatch software and systems is highly desirable.

Responsibilities

Lead the daily execution of commuter transportation operations, ensuring safe, reliable, and efficient service delivery that meets or exceeds client expectations and contractual service level agreements
Provide direct supervision and leadership to drivers, dispatchers, and frontline operational employees, fostering a culture of accountability, safety, and customer service excellence
Maintain communications with local dispatchers while responding to client needs
Provide support to dispatch team to ensure successful operation, cover shifts as needed.
Initiate corrective actions with employees to manage client incidents while mitigating the risk of future SLA penalties
Develop written reports as required by management
Professionally respond to information requested by riders and client
Coordinate communication between employees and clients
Review and approve payroll, attendance, and timekeeping records, ensuring accuracy and compliance with company policies
Support recruiting, interviewing, onboarding, and training efforts to ensure the operation is staffed with qualified and engaged team members
Ensure compliance with all company policies and safety standards, client requirements, FMCSA regulations, DOT standards, and applicable safety programs.