Operations Supervisor

GRIFOLS, S.A.•Jacksonville, FL

About The Position

The Operations Supervisor works in a plasma center and may perform any or all tasks within the center, including production employee duties and overseeing donor flow. The role supervises donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance. It also supports facility upkeep, equipment readiness, accurate reporting and documentation, donor fund control, employee training, and communication across service areas. The supervisor builds rapport with donors, reports unsafe conditions, and may be trained to repair plasma center equipment. The position assists the Center Manager and/or Assistant Manager with tasks needed to meet company objectives. The role requires familiarity with and compliance with state and federal regulations and applicable FDA, OSHA, CLIA, cGMP, and company procedures. Work is performed in a plasma center, with exposure to biological fluids, infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers. Required protective equipment includes protective eyewear, garments, gloves, and cold gear.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties.
Demonstrated proficiency in handling difficult situations.

Responsibilities

Remain able to perform any or all tasks within the plasma center, fulfill production employee roles, and supervise donor flow.
Learn and maintain familiarity with and compliance with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Under the guidance of the Center Manager and/or Assistant Manager, help keep the facility neat and clean and equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate actively with other service areas to ensure accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.