Operations Supervisor

DAIOHS U S A INC • Coon Rapids, MN

4d

About The Position

First Choice Coffee Services is seeking an Operations Supervisor to oversee daily operations supporting route drivers, service technicians, and warehouse employees. The role focuses on preparing routes and service calls on time, maintaining efficient product and equipment workflows, promoting safe work practices, and keeping vehicles and the warehouse in good condition. The Operations Supervisor works with the Branch Manager, Customer Service, and Sales, and addresses employee or customer issues while escalating significant concerns to management.

Requirements

• High school diploma or equivalent.
• Current and valid driver’s license.

Nice To Haves

• Management experience is helpful.

Responsibilities

• Ensure Route Drivers are loaded and ready to start routes on time each morning, rotate product regularly, and manage par levels.
• Work with the Branch Manager to maximize route efficiency.
• Ensure Service Technicians are loaded and ready to start service calls on time each morning.
• Oversee daily product pulling and ensure warehouse pulls are made so routes are ready for the next workday.
• Oversee proper completion of end-of-day paperwork by Route Drivers and Service Technicians.
• Set clear daily equipment repair objectives for refurbishing.
• Keep overtime work by operations employees to a minimum.
• Instruct drivers, technicians, and warehouse employees in safe operation of equipment and vehicles and proper loading and lifting techniques; follow accident reporting requirements.
• Ensure the warehouse is kept clean and tidy.
• Ensure trucks are clean, organized, and routinely maintained; address vehicle problems and repairs as needed, and maintain security of company vehicles and equipment.
• Provide route relief and/or service work during vacations, extended leaves, or other absences.
• Interact regularly with Customer Service to oversee daily field work and with the Sales Department to coordinate installs and equipment needs.
• Keep the Branch Manager informed of parts and equipment needs.
• Address employee problems promptly and escalate significant employee or customer issues to management.
• Perform additional duties as assigned by management.

Benefits

• 401(k) and company matching
• Medical insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Flexible Spending Account
• Life insurance
• Paid vacation and sick time
• 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED