Operations Supervisor

ASM Global•Worcester, MA

27d•$48,000 - $53,000•Onsite

About The Position

Legends Global has an immediate opening for an Operations Supervisor at the DCU Center in Worcester, Massachusetts. The Operations Supervisor is responsible for the daily activities required to run, maintain and service the facility and events by performing the following duties personally or through delegation.

Requirements

High school diploma or GED required
At least one year of facilities experience required
Current driver’s license is required
Knowledge of Microsoft Office
Must be capable of supervising and coordinating activities of workers engaged in Housekeeping & Changeover/Set Up departments
Read and interpret documents, procedure manuals, floor plans, assignment sheets, safety rules and operating and maintenance instructions for all areas of the department
Ability to obtain any licenses, certificates or training required by company, local, state or national authorities for the operation of the equipment found in the facility in all areas of the department
Demonstrate knowledge in the practice and procedures related to all areas of custodial, event set up, tear down and change overs
Possess a thorough understanding of the operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for all the types of events anticipated at the facility
Ability to work independently, exercising judgement and initiative
Ability to organize and prioritize to meet deadlines
Ability to work effectively under pressure and/or stringent schedule and produce accurate results
Follow oral and written instructions and communicate effectively with others in both oral and written form
Maintain and effective working relationship with clients, employees, exhibitors, patrons, tenants and others encountered in the course of employment
Ability to learn new computer software as needed

Nice To Haves

Demonstrated experience in Zamboni operation a significant plus however not a requirement; willingness to train on the Zamboni is required
Completion of facilities management courses or sports management courses is considered a strong plus, or an equivalent combination of education and experience
Demonstrate knowledge or willingness to learn in the practice and procedures related to ice installation, preparation and maintenance, typical methods and techniques for maintaining, repairing and building ice and treatment of water and hydraulic equipment

Responsibilities

Prepares and maintains facility ice floor for all events, hockey games and other ice events as needed as well as for the outside skating rink in downtown Worcester
Supervises and schedules all aspects of operations, interfacing with engineering, building and grounds, technical services and public safety and security
Oversees daily housekeeping/custodial, set up, changeover and tear down employees and tasks assigned to completion
Oversees installation of ice, which includes freezing floor, painting base color, lines and logos and building up the ice sheet
Prepares ice for all practices, games and other ice events at the DCU Center and the Worcester Common Ice Rink
Removes debris, checks ice depth, scrapes, edges, resurfaces ice and maintains spectator netting
Maintains glass and dasher walls including quick changes to broken hockey shields, maintains ice and lay water as needed, monitors temperature and humidity levels
Prepares and covers ice for events that require a regular floor surface
Operates and controls some equipment via computers
Oversees, assists and directs employees who assist with installation and maintenance of ice
Responds to visual and audible alarms from building automation and life safety systems
Works extended and/or irregular hours including nights, weekends and holidays, as needed
Maintain the proper operations of housekeeping equipment and change over equipment