Operations Supervisor

Access • Ottawa, ON

4d • Onsite

About The Position

Access is the largest privately-held records and information management (RIM) services provider worldwide, with operations across the United States, Canada, Central and South America. Access helps companies manage and activate their critical business information to make them more efficient and more compliant through offsite storage and information governance services, scanning and digital transformation solutions, document management software including CartaHR, and secure destruction services. We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service.

Are you a natural leader with a hands-on approach? Maintaining an inventory and interacting with customers are responsibilities in which you excel? Can you imagine doing so while contributing to the growth of our company? If you answered yes to all these questions, Access has a great opportunity for you!

As our Access Operations Supervisor, you will manage Records Center and Transportation Specialists who maintain, process and transport confidential and secure documents. You will be a key part of our fast-growing company in delivering the very best customer experience to our clients.

Requirements

• 2 to 5 years of work experience in a warehouse environment.
• Strong knowledge of MS Office applications.
• Excellent leadership qualities with good communication, customer service and interpersonal skills.
• Proven skills in time management and ability to prioritize tasks within a fast-paced environment.
• Ability to lead and drive results with minimum supervision.
• Ability to adhere to and enforce all safety and security procedures.
• Must have the ability to guide and train team members on daily activities.
• Must be able to climb stairs and use tools to maneuver materials.
• Strong knowledge of the Occupational health and Safety Act and Regulations.

Nice To Haves

• A college diploma or university degree in management, administration or logistics an asset.

Responsibilities

• Evaluate, plan and supervise the operations to accomplish the required outcomes in accordance with customer and business commitments;
• Exert your leadership while respecting the vision and values of the organization;
• Manage your team’s performance utilizing KPI’s, etc.;
• Monitor and analyze all opportunities to cost savings and drive efficiencies;
• Perform administrative functions such as printing delivery receipts, creating reports, maintaining inventory, managing the destruction process, authorizing vehicle rentals and facilitating Perm-Outs;
• Ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed;
• Identify, receive and manage customer requirements and concerns, taking ownership and appropriate action ensuring customer requirements are met;
• Drive the implementation and follow-up on all Training, Compliance, Health and Safety policies and initiatives.
• Manage multiple projects in collaboration with the Senior Market Leader.

Benefits

• Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance
• Paid time off package including vacation, sick days, and personal days
• Retirement savings plan with company match to support your long-term financial goals
• Company-provided uniforms and required safety equipment
• Paid training and development opportunities to support career growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree