Operations Supervisor
About The Position
An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When a manager is not onsite, the supervisor leads the store and supervisory staff, ensures operations run smoothly, and completes opening and closing procedures. This role involves supervising store crews, assisting customers, promoting CVS’s customer service culture, maintaining customer and patient confidentiality, and supporting merchandise pricing, stocking, displays, signage, and inventory. The position requires a full-time flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent (preferred but not required).
Responsibilities
- Work effectively with store management and store crews.
- Supervise the store crew by assigning, directing, and following up on activities.
- Communicate information effectively to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Provide colleagues with personalized customer service feedback and coaching, including myImpact coaching, myCustomer feedback, and personal observations.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Support the planning, execution, display, and maintenance of off-shelf merchandise.
- Lead the store and supervisory staff when a manager is not onsite, ensure smooth operations, and complete opening and closing procedures.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
