Operations Supervisor

PRIORITY ONDEMAND•Starkville, MS

45d•Onsite

About The Position

The Operations Supervisor is responsible for a wide range of management and administrative functions within the organization. This includes overseeing recruitment, hiring, and orientation of field staff, as well as their evaluation, coaching, and discipline. The role involves developing and managing the master schedule, processing payroll, and resolving personnel-related issues. Additionally, the supervisor will lead teams in managing inventory, ordering supplies, and coordinating vehicle maintenance. A key aspect of the role is ensuring that all field staff maintain necessary certifications, licensure, and provide a high level of customer service. The Operations Supervisor will also assist in ensuring compliance with all relevant regulations and contracts, and may act as a team leader in emergency situations. The position requires setting a professional example and prioritizing patient care and safety.

Requirements

Current Paramedic License.
National Registry Certification Required.
All Paramedic Field Supervisor requirements.
Ability to function as a leader evaluating, coaching, training, and directing field staff.

Responsibilities

Recruiting, screening, hiring, and orienting all field staff.
Evaluating, coaching, and disciplining all field staff.
Developing and staffing the master schedule, including call-in/fill-in procedures.
Tracking, monitoring, and submitting payroll per company policy.
Receiving and resolving field crew questions, concerns, or issues regarding pay, benefits, or other personnel matters.
Directing and leading support staff in inventorying, ordering, receiving, stocking, and issuing medical, office, and shop equipment and supplies.
Directing and leading outside vendors, fleet maintenance staff, and support staff in performing preventive maintenance, repairs, cleaning, and inspecting all fleet vehicles.
Ensuring that all field staff maintain appropriate certification and licensure for their position.
Ensuring that all field staff maintain a high level of customer service when dealing with patients, patient families, co-responders, other healthcare providers, and the general public.
Assisting Medical Director, quality improvement, and billing support staff in evaluation, training, and follow-up with field crews in protocol compliance and field documentation.
Assisting Director of Operations in ensuring that all operations are in full compliance with all local, state, and federal regulations regarding the ordering, storage, use, and record-keeping of controlled substances.
Assisting Director of Operations in ensuring that operations are in full compliance with all local, state, and federal contracts, regulations, and ordinances.
Performing other duties related to management and administrative functions as directed.
Demonstrating complete knowledge, understanding, and compliance of company policies and procedures.
Directing and supervising field crews to ensure that ambulances and all equipment are ready for use at the beginning of each shift and after every call.
Directing and supervising field crews to ensure security of buildings, vehicles, equipment, medications, and all other company property.
Performing daily inspections of base and/or station for cleanliness.
Directing and supervising field crews to perform appropriate housekeeping duties.
Assisting Vice President of Operations in ensuring that all operations are in full compliance with all local, state, and federal regulations regarding the ordering, storage, use, and record-keeping of controlled substances.
Assisting Vice President of Operations in ensuring that operations are in compliance with all local, state, and federal regulations and ordinances.
Maintaining security and privacy of all company and patient information at all times in accordance with HIPPA and all other local, state, and federal regulations.
Acting as a team leader in dealing with emergency and non-emergency situations, directing and supervising other members of the emergency medical care team.
Performing duties related to public relations and community education programs sponsored by the company.
Accepting responsibility for recertification as an EMT and for other required licenses and certifications as required by company, local, regional, and state policies, regulations, or laws.
Handling administrative tasks such as dealing with vehicle breakdowns, vehicle accidents, employee injuries, patient injuries, supply requests, general housekeeping activities, etc.
Addressing field crews' questions, concerns, or issues regarding pay, benefits, or other personnel issues.
Assisting Quality Improvement and Billing support staff in evaluation, training, and follow-up with field crews in protocol compliance and field documentation.
Reporting to assigned shifts on time, properly groomed in uniform, and on time unless proper notification has been made.
Remaining on-duty and in proper uniform until properly relieved.
Setting an example of professionalism and leadership for others to follow.
Placing patient care excellence and safety above all else.
Performing other duties as directed by management.