Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver consistent world-class customer service, and exceed sales plans. The role provides mentorship, leadership, and coaching to team members, fostering high performance and five-star service while maximizing team productivity. The supervisor supports store operations and performance across the front of house and alterations, including payroll and timekeeping, inventory and merchandise processes, sales goals, staffing, and team development. The role also includes physical activity such as standing, walking, reaching, climbing stairs, and occasionally lifting up to 25 pounds, as well as extended use of computers and other electronic devices.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale (POS) system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership across the front of house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
