Operations Supervisor

RXO•Warren, MI

25d

About The Position

The Operations Supervisor at RXO oversees daily operations and supplier performance, ensuring transportation, communication, and customer service issues and requests are resolved in a way that meets or exceeds customer expectations. The role supports a private fleet operation and supervises Load Planners, who build routes, update tracking information, and dispatch fleet drivers, as well as dockworkers who load, unload, and stage freight. The supervisor reviews freight options for linehauls and routes to maintain the lowest-cost options, schedules daily workloads, manages supplier disputes and escalations, and tracks delivery performance. The role also investigates operational and customer issues, drives continuous improvement and Lean practices, and handles employee supervision, including hiring, training, performance appraisals, discipline, and conflict resolution. The supervisor is responsible for maintaining a safe work environment and documenting and reporting workplace issues and incidents to management.

Requirements

At least 5 years of experience in transportation or logistics.

Nice To Haves

Bachelor’s degree in a related field.
Experience with Transportation Management Systems (TMS), preferably Oracle Transportation Management.
Experience with process improvement initiatives.
Solid leadership and collaboration skills, including the ability to supervise, coach, and influence employees effectively.
Willingness to work cross-functionally on multiple accounts.
Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data appropriate for the intended audience.

Responsibilities

Review available freight for linehauls and routes to maintain the lowest-cost options within a private fleet.
Oversee Load Planners responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load, unload, and stage freight.
Investigate and resolve internal issues affecting job performance, employee morale, and customer satisfaction, as well as issues submitted by customers, suppliers, or clients.
Review procedures and work habits, implement cost-reduction and performance-improvement steps, and introduce Lean concepts throughout the operation.
Schedule daily workload based on customer input, supplier dispute requests, PRRs, and warning letters.
Monitor and prioritize weekly customer and supplier disputes and escalation requests; compile supplier dispute data and chart supplier on-time shipping performance.
Track and document delivery performance, maintain organized shipping-document files, and analyze root causes of poor shipping performance.
Hire, train, appraise, and discipline employees, and resolve conflicts.
Maintain a safe work environment free from harassment, drugs, and workplace violence; promptly document and report issues, concerns, and incidents to management.