Operations Supervisor

WildPlay • Niagara Falls, ON

46d • $22 • Onsite

About The Position

Are you a hands-on leader who thrives in fast-paced, high-energy environments? Niagara Adventure Excursions (NAE) is seeking motivated and dependable Operations Supervisors to support the day-to-day success of park operations. Working as part of a collaborative team of three (3) Operations Supervisors and one (1) Operations Manager, you will collectively oversee daily park performance, ensuring a seamless guest experience, strong teamengagement, and a consistent commitment to safety. Reporting to the Operations Manager, this role plays a key role in executing operational plans, supporting staff, and responding to real-time challenges across the site. This position is ideal for individuals who lead by example, communicate effectively, and enjoy working as part of a tight-knit leadership team to deliver exceptional results.

Requirements

• Minimum 2–3 years of leadership experience, preferably in hospitality, tourism, recreation, or a fast-paced environment
• Strong leadership, problem-solving, and decision-making skills
• Ability to remain calm, composed, and effective under pressure
• Excellent interpersonal, verbal, and written communication skills
• Proven ability to work both independently and collaboratively within a leadership team
• Experience in coaching, conflict resolution, and team development
• Knowledge of health & safety practices; experience in outdoor or high-risk environments is an asset
• Proficiency in Microsoft Office and ability to learn new systems

Responsibilities

• Act as the on-site representative of Niagara Adventure Excursions (NAE) in the absence of the Operations Manager
• Serve as the primary point of contact for external stakeholders, including media, emergency services, and partner organizations (e.g., Niagara Parks Commission)
• Respond to and manage external inquiries professionally, ensuring alignment with company standards and communication protocols
• Escalate sensitive or high-risk situations to the Operations Manager or senior leadership as appropriate
• Act as an on-site operational leader, sharing responsibility for daily park operations
• Maintain a visible and active presence across all operational areas to ensure efficiency, safety, and service excellence
• Monitor and direct team activities to ensure alignment with company standards and daily operational goals
• Support opening and closing procedures, ensuring smooth transitions between shifts
• Collaborate with fellow Operations Supervisors to ensure consistency in decision-making and communication across all departments
• Identify operational challenges and implement timely, effective solutions
• Lead, coach, and support frontline staff and department supervisors to ensure strong performance and a positive work environment
• Provide real-time feedback, mentorship, and guidance to team members
• Address performance concerns, support corrective actions, and assist with conflict resolution professionally
• Work closely with Department Supervisors to ensure alignment and accountability across teams
• Foster a collaborative, respectful, and team-oriented culture
• Champion a guest-first mindset and lead by example in delivering exceptional service
• Monitor guest flow and adjust operations to optimize wait times and overall experience
• Address guest concerns or escalations promptly and professionally
• Support continuous improvement by identifying trends and opportunities to enhance the guest experience
• Promote and uphold a strong safety-first culture across all departments
• Ensure compliance with all safety procedures, policies, and risk management practices
• Respond to incidents and support proper documentation and follow-up
• Maintain working knowledge of all safety protocols and operational procedures
• Maintain clear, consistent communication with the Operations Manager and fellow Supervisors
• Work collaboratively as part of a four-person Operations Supervisor team, ensuring alignment in priorities, coverage, and decision-making
• Support cross-departmental coordination between Elements, Guest Services, and other operational teams
• Provide updates, feedback, and observations to the Operations Manager to support overall operational success
• Assist with staff scheduling coverage, break management, and shift coordination as required
• Maintain accurate records of incidents, performance observations, and operational notes
• Support training and onboarding of new staff in collaboration with leadership
• Ensure adherence to company policies, procedures, and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed