Operations Supervisor

RXO, Inc.•Warren, MI

26d

About The Position

As a Supervisor, Operations at RXO, you will oversee daily operations and supplier performance. You will ensure transportation, communication, and customer service issues and requests are resolved in a way that meets or exceeds customer expectations. The role includes coordinating freight and routes within a private fleet, supporting employees responsible for route planning, dispatch, and freight handling, and addressing issues that affect performance, morale, and customer satisfaction. You will review operational procedures and work habits to identify cost reductions and performance improvements, introduce Lean concepts, schedule daily workloads, manage disputes and escalations, and track delivery and supplier performance. You will also perform supervisory duties such as hiring, training, performance appraisal, discipline, and conflict resolution, while maintaining a safe workplace and promptly reporting issues to management.

Requirements

At least 5 years of experience in transportation or logistics.

Nice To Haves

Bachelor’s degree in a related field.
Experience with a Transportation Management System (TMS), preferably Oracle Transportation Management.
Experience with process improvement initiatives.
Solid leadership and collaboration skills, including the ability to supervise, coach, and influence employees effectively.
Willingness to work cross-functionally on multiple accounts.
Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data appropriate for the intended audience.

Responsibilities

Review available freight for linehauls and routes to maintain the lowest-cost options within a private fleet.
Oversee Load Planners responsible for building routes, updating tracking information, and dispatching fleet drivers, as well as dockworkers who load, unload, and stage freight.
Investigate and resolve internal issues affecting job performance, employee morale, or customer satisfaction, as well as issues submitted by customers, suppliers, or clients.
Review procedures and work habits and implement improvements to lower costs and increase performance; introduce Lean concepts throughout the operation.
Schedule daily workload based on customer input, supplier dispute requests, PRRs, and warning letters.
Monitor and prioritize weekly customer and supplier disputes and escalation requests; compile supplier dispute data and chart supplier on-time shipping performance.
Track and document delivery performance, maintain organized shipping-document files, and analyze root causes of poor shipping performance.
Handle hiring, training, performance appraisals, discipline, and conflict resolution.
Maintain a safe work environment free from harassment, drugs, and workplace violence; promptly document and report issues, concerns, and incidents to management.