Operations Supervisor

CVS Health • Fremont, CA

18d • $20 - $29 • Onsite

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures.

The role supervises store crew activities, communicates with store management and colleagues, assists customers, handles customer relations issues according to company policy, and provides personalized service feedback and coaching. It also supports merchandise presentation by pricing and stocking products and helping plan and execute promotional, seasonal, weekly, and off-shelf displays and inventory activities.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when a manager is not onsite, ensure smooth store operations, and complete opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED