Operations Supervisor

GRUPO EULEN USA•Ft. Myers, FL

18d

About The Position

The Operations Supervisor coordinates, leads, and evaluates cabin and wheelchair operations. The role includes managing and assigning work, monitoring and supporting team performance, mentoring and motivating staff, interviewing applicants, training new hires, conducting shift briefings, resolving customer and employee complaints, and completing administrative records and paperwork. The supervisor must be familiar with all areas of the operation and aircraft and complete assigned work promptly while following company expectations, rules, and procedures. The position also involves hands-on cabin cleaning and servicing, including cleaning and stocking lavatories and galleys, emptying trash, vacuuming carpets, mopping floors, cleaning seats and tray tables, and handling blankets and pillows. The employee must obtain lavatory service and potable water service certification within the first 60 days of employment and ensure proper hazardous-material handling, uniform and safety-equipment use, and safe behavior inside and outside the aircraft. This role requires a professional appearance and compliance with grooming and uniform policies. It involves rotating shifts, including nights, weekends, and holidays, and may require additional hours on short notice during irregular operations. Physical requirements include standing for extended periods, lifting up to approximately 70 pounds, bending, turning, stooping, climbing, kneeling, and being able to relocate in an emergency. Reasonable accommodations may be made for individuals with disabilities. Grupo Eulen is an equal opportunity employer and considers applicants without regard to protected characteristics under applicable law.

Requirements

High school diploma or equivalent.
Valid driver's license for AOA training.
At least 1 year of experience leading or supervising airport operations, or equivalent experience.
Ability to speak and understand Spanish and English.
Ability to work in a team environment and delegate tasks.
Excellent written and verbal communication skills.
Excellent computer skills.
Ability to carry, bend, lift, and turn with bags weighing up to 70 pounds.
Ability to stand for long periods, stoop, climb, and kneel.
Professional appearance and adherence to company grooming and uniform policy.
Ability to work rotating shifts, including nights, holidays, and weekends, and report to work regularly and on time.
Flexibility to work additional hours beyond the regular shift on short notice and as needed during irregular operations.
Ability to speak clearly, hear, and comprehend English; stand for long periods; lift approximately 70 pounds; and relocate in an emergency.

Nice To Haves

Previous cabin airline experience.

Responsibilities

Manage the work team and delegate tasks supporting cabin operations.
Monitor team performance and assist, lead, and motivate staff.
Interview applicants and train new hires for assigned positions.
Conduct shift briefings to keep staff organized and informed.
Resolve customer and employee complaints.
Complete administrative duties, including record keeping and paperwork.
Maintain familiarity with all areas of the operation and aircraft.
Complete assigned tasks promptly and comply with company expectations, rules, and procedures.
Clean and stock lavatories; empty trash and clean sinks, hardware, and backsplashes.
Clean and mop galleys, stock supplies, and empty trash.
Vacuum carpets and mop floors.
Clean seats, position armchairs, clean seat pockets, and place literature in pockets.
Clean blankets, pillows, and tray tables.
Obtain lavatory service and potable water service certification within the first 60 days of employment.
Ensure proper handling of hazardous materials and correct use of uniforms, safety vests, and ear plugs, as well as safe behavior inside and outside the aircraft.