Operations Supervisor (Appleton International Airport FBO)

Outagamie County•Appleton, WI

1d•Onsite

About The Position

Under general direction of the FBO General Manager, responsible for oversight and coordination of the day-to-day activities of aircraft ground operations for inbound and outbound aircraft and passengers at the Fixed Base Operation (FBO) and when needed, at the commercial passenger terminal. Drives employee effort to exceed airport goals of safety, customer experience, and growth; performs direct supervision of airport operations staff and performs other duties as assigned.

Requirements

Minimum of five (5) years of progressively responsible experience.
Supervisory experience.
Must be 18 years old or older.
Ability to pass FAA Drug and Alcohol testing, TSA background security checks, and other testing as required.
Must possess a valid driver's license and maintain.
Ability to obtain and maintain NATA Safety First certification and other job-related training certificates.
Demonstrated ability to lead, coach, and support employees while fostering a professional, collaborative, and customer-focused work environment.
Ability to plan, prioritize, assign, and monitor work activities to support efficient operations and achievement of departmental goals.
Strong organizational, analytical, and problem-solving skills, with the ability to evaluate operational issues, interpret information, and exercise sound judgment in routine and complex situations.
Ability to establish and maintain effective working relationships with employees, leadership, public officials, tenants, contractors, engineers, vendors, customers, and the general public.
Strong verbal and written communication skills, including the ability to prepare and maintain business correspondence, reports, evaluations, memos, procedures, and other operational documents.
Ability to maintain confidentiality and appropriately handle sensitive personnel, financial, or operational information.
Ability to effectively resolve workplace concerns and maintain professionalism, tact, and diplomacy in interactions with others.
Demonstrated ability to understand, interpret, and apply organizational policies, procedures, contracts, leases, financial information, and operational requirements.
Advanced proficiency in modern business technology and software systems, including Microsoft Office Suite and cloud-based platforms, with the ability to analyze data and metrics, develop reports and dashboards, manage records and schedules, and effectively utilize email, spreadsheet, presentation, and operational management systems.
Ability to operate standard office equipment, including computers, copiers, scanners, multi-line telephone systems, and other office technology.
Ability to operate motorized vehicles or equipment, as required by the position and in accordance with safety requirements.
Ability to promote and maintain compliance with applicable safety, security, and operational procedures, including adherence to airport, departmental, and applicable regulatory requirements to support a safe work environment.
Demonstrated reliability, professionalism, and flexibility to support operational and departmental needs.
Ability to perform the essential functions of the position in an office, operational, or field environment with or without reasonable accommodation.
Ability to remain in a stationary position and/or move throughout work locations for extended periods during the workday.
Ability to frequently operate office equipment and technology, including computers, telephones, copiers, and related devices.
Ability to communicate effectively and exchange accurate information in person, by telephone, and electronically.
Ability to occasionally move, transport, position, or lift materials, supplies, or equipment of varying weights using safe work practices and proper body mechanics, with or without reasonable accommodation.
Ability to occasionally bend, reach, stretch, stoop, or navigate varying workspaces as operational needs require.
Position may involve prolonged periods of sitting, computer use, and telephone communication.
Must be comfortable working flexible shifts ranging from early mornings to late nights, including weekends and holidays, and working in all weather conditions outdoors.

Nice To Haves

Any combination equivalent to a Bachelor’s degree in business, aviation/ airport management or related field.

Responsibilities

Responsible for carrying out, in coordination with FBO General Manager, aircraft and passenger operations in accordance with Appleton Airport, FAA, TSA, and any other governmental and environmental agencies, policies, and regulations.
Fosters and cultivates a positive work environment to ensure highest possible service levels are achieved and employees are encouraged, motivated, and reach their potential.
Assist with the development of strategies and procedures to identify, attract, and secure new airport business, based aircraft tenants, transient customers, and retain both existing based aircraft tenants as well as regular transient customers.
Perform data gathering and data analysis to support operational decision-making and continuous improvement.
Generate innovative ideas focused at furthering the airport’s and FBO’s performance goals.
Promotes customer experience excellence through friendly and efficient service, adherence to all customer service, line service, maintenance, ground support operations, and automobile procedures to build strong relationships with pilots, flight departments and corporate clients.
Supervise staffing, the performance of all aircraft support services for both commercial and general aviation aircraft, automobile operations, and special projects as assigned.
Ensure staff are equipped, trained, motivated, and professional in the performance of their duties.
Oversees all aspects of fuel operations, including the safe, secure, and accurate operation of the fuel trucks; management of the fuel inventory to conserve fuel costs and margins and ensure fuel quality is maintained; ensures routine inspections and repairs are done in a timely manner and logs are kept in strict compliance with appropriate regulations.
Perform leadership functions for airport operation and customer experience employees including reviews, recommending hiring decisions, and managing performance of direct reports which includes mentoring and skill development.
Reviews and approves time cards for hourly staff and reviews and approves time off base on the established protocols.
Ensures that the FBO complies with all workplace safety, environmental, and other applicable regulations (ex: OSHA, EPA, Airlines, Airport) through continuous safety briefings, training, observations, and personal conduct.
Oversees all aspects of the customer journey including meet, greet customers, and assist with services such as shuttle service for passengers/crew, Assisting passengers and/or crew with baggage/cargo, Assist crews and customers as necessary with service requests.
Resolves complaints as they arise.
Correspond with tenants to maintain strong relationships and inquire about facility or service needs.
Acts as a liaison for the flight school, MRO etc to include but not limited tracking, data, customer relations, employee relations and marketing.
Coordinate and assist with FBO events.
Other duties as requested or assigned.