Operations Supervisor

GRIFOLS, S.A.•Ocala, FL

6d•Onsite

About The Position

The Operations Supervisor maintains the ability to perform all tasks within the plasma center, fulfills production employee duties as needed, and supervises donor flow. The role oversees donor selection, plasma collection, and manufacturing records to ensure high production standards and compliance with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and company policies. The supervisor works under the guidance of the Center Manager and/or Assistant Manager to support center operations, documentation, equipment, staff training, donor satisfaction, and company objectives. Work is performed in a plasma center and involves exposure to biological fluids, potentially infectious organisms, electrical office and laboratory equipment, and temperatures below 32°F in plasma freezers. Personal protective equipment is required. The role involves standing, sitting, frequent hand and foot movements, occasional bending, twisting, squatting or crouching, and lifting up to 50 pounds. Hearing, vision, communication, and the ability to work independently under oral or written instructions are required.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Ability to perform the physical and sensory demands described for the role, including lifting up to 50 pounds, frequent hand movements, and required hearing and vision acuity.
Ability to communicate information clearly, listen and understand spoken information, work independently under oral or written instructions, and relate sensitive information to diverse groups.

Responsibilities

Maintain the ability to perform all tasks within the plasma center, fulfill production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Under the guidance of the Center Manager and/or Assistant Manager, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist in controlling center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate actively with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.