Operations Supervisor

gategroup•Newark, NJ

12d•Onsite

About The Position

The Operations Supervisor oversees employees across kitchen departments, including equipment, food, and transportation, and is responsible for safety compliance in all external areas serviced by Gate Gourmet. The role supports daily operations, transportation and flight delivery coordination, staffing and workflow, equipment maintenance, inventory control, reporting, employee development, and compliance with company, customer, and government policies. The position is based on-site at 236 Vanderpool St, Newark, NJ 07114, and reports to the Manager, Ops, Unit/Transport. It is a full-time, exempt position with no travel. The target salary is $70,000. The supervisor leads and supports lower management and hourly employees, coordinates staffing levels and workstations, and handles performance feedback and corrective actions in accordance with applicable union agreements. The role also works with operations and maintenance leadership to plan against monthly projections, maintain equipment, control product use and waste, and ensure flights are serviced on time. The position requires strong leadership, communication, organization, and time-management skills, along with basic computer proficiency and the ability to obtain ServSafe certification. Gate Gourmet expects employees to demonstrate its values of Excellence, Passion, Responsibility, and Respect, including customer focus, continuous learning, care for colleagues, workplace safety, and inclusion. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED required.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience; listed as preferred.
Strong and effective leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to provide positive and negative feedback to employees daily.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe certification.
Clear and effective spoken and written communication with individuals and groups, attentive listening, and ability to ensure communication is understood.
Ability to manage employees at all levels and drive positive program change.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Ensure Corporate, customer, Federal, State, and local policies and procedures are followed.
Supervise and support lower management and supervisors in daily operations.
Coordinate transportation routing and flight delivery assignments, and ensure kitchen departure times are met.
Work with maintenance staff to ensure scheduled preventive maintenance of machinery and promptly report maintenance and repair issues.
Conduct inventory of Gate Gourmet products and customer materials to ensure proper use and minimize waste.
Partner with the Operations Manager and General Manager to prepare and plan against end-of-month projections.
Prepare required management reports, such as attendance, HAACCP, and labor reports.
Coordinate effectively between customers and employees.
When necessary, assist with labor to ensure flights are serviced on time.
Conduct performance evaluations, coach and counsel employees, prepare corrective actions, and liaise with HR and other support functions as appropriate.
Balance workflow and divide responsibilities among employees on each shift.
Plan daily manpower, assign responsibilities and workstations, and schedule employees.
Determine whether to call employees in to cover staffing needs, including sick calls, vacation relief, medical leaves, and volume changes.
Work with department leaders to determine staffing needs by shift.
Ensure compliance with the company Wage & Hour policy, including rest and meal breaks, and follow required company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Support employee retention and efforts to reduce turnover.
Prepare corrective actions in compliance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Verify that union-represented employees’ pay rates align with wage scales and seniority.
Ensure employees complete required company training, including ServSafe where applicable, and comply with company policies, procedures, and processes.