Operations Supervisor
About The Position
An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, the supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures opening and closing procedures are completed. The role includes supervising and communicating with store crews, resolving customer concerns, maintaining customer and patient confidentiality, coaching colleagues, and supporting merchandise pricing, stocking, displays, signage, and inventory.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication, supervision, and influencing skills.
- Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent (preferred but not required).
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information effectively between store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service practices, including greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Provide colleagues with personalized customer-service feedback and coaching.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Support planning, execution, and maintenance of off-shelf merchandise displays.
- Lead store operations and supervisory staff when a manager is not onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
