Operations Supervisor

Davids Bridal•Naperville, IL

19d

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. The role calls for a dynamic, attentive, inspiring leader who builds relationships with team members (“Dream Makers”) and guests, serving as a mentor, leader, and coach. The Operations Supervisor fosters high performance and five-star customer service by maximizing the performance and productivity of a motivated, friendly, enthusiastic, and engaged team. The position leads customer-focused floor management and coaching, supports sales and income goals, monitors payroll and store operations, and helps manage team performance and staffing. Other duties may be assigned.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale (POS) system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours stay within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store in consistently achieving Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership for both front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.