Operations Supervisor

Cencora•Mount Prospect, IL

12h•Onsite

About The Position

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The Operations Supervisor will supervise and assist in leading and managing the Gateway Operations, including drivers, dispatchers, and operations personnel.

Requirements

Minimum of an associate degree
5 years relevant supervisory experience is required
Provide leadership and direction for the department.
Communicate and build professional relationships.
Maintain an approachable and professional demeanor
Train, coach and motivate others.
Ability to multi-task.
Proficient in World Courier operating systems, Microsoft Word & Excel
Lead by example.

Responsibilities

Supervise the day to day operations
Assign work to direct reports
Handle and document low level personnel issues
Document and deliver staff performance feedback and performance reviews.
Assist with staffing and scheduling to ensure optimal coverage on all shifts
Participate in interviews for new hires
Maintain confidentiality of employee records
Ensure a clean and harassment-free work environment
Manage station inbound and outbound shipments and assign resources as needed
Monitor discrepancies by making sure appropriate notes are entered in the job
Ensure that all job instructions and packaging needs are followed
Monitor scheduling to ensure proper coverage at all times to handle workload
Use GPS tracking and ensure drivers are assigned to appropriate vehicles
Anticipate, prioritize and communicate and resolve problems throughout the day
Manage employee training requirements and train staff on operation procedures
Comply with TSA screening of freight
Trouble shoot and manage problems through corrective action process
Monitor shipment notes for shipments on hold or otherwise in the stations’ custody
Monitor live animals being held in the station to ensure proper care
Provide guidance to other staff members/offices with general questions about operations and packaging