Operations Supervisor (Dining Hall Fairchild AFB)

Tessera•Spokane, WA

3d•Onsite

About The Position

Tessera is seeking a Hard Working and Motivated Operations Supervisor with a positive attitude to assist the Site Manager in directing and overseeing daily dining facility operations at Fairchild Air Force Base. This role ensures efficient, high-quality food service and contract compliance, while supervising, leading, and supporting dining facility personnel. The Operations Supervisor is responsible for maintaining a clean, safe, and sanitary environment, monitoring service quality, conducting inspections, managing inventory, and collaborating with Air Force leadership. The position also involves developing employee schedules, monitoring cashier operations, providing training and development, addressing employee concerns, maintaining accurate records, and assisting with payroll. A key aspect of this role is partnering with Vocational and Rehabilitation staff to support employee success and ensuring the proper accountability and security of company and government property. The Operations Supervisor will also serve as a working supervisor, providing hands-on support as needed.

Requirements

2+ years of custodial, janitorial, or facilities operations experience required.
Strong knowledge of custodial procedures, floor care equipment, and cleaning chemicals.
Understanding of workplace safety standards, PPE use, and compliance practices.
Experience with scheduling, staffing coordination, and workforce support.
Strong communication and leadership skills with the ability to work effectively with employees, leadership, and customers.
Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook).
Ability to maintain accurate records and operational documentation.
Ability to work in a fast-paced environment and manage multiple priorities.
A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

1+ year of supervisory or lead experience preferred.

Responsibilities

Assist the Site Manager in directing and overseeing daily dining facility operations to ensure efficient, high-quality food service and contract compliance.
Supervise, lead, and support dining facility personnel, providing guidance, coaching, and performance feedback to promote a productive and customer-focused work environment.
Ensure dining facilities are maintained in a clean, safe, sanitary, and orderly condition in accordance with military, federal, company, and food service standards.
Monitor service quality and operational performance to ensure contract requirements, customer expectations, and performance metrics are consistently met.
Conduct routine facility, sanitation, safety, and quality assurance inspections; identify deficiencies and implement corrective actions in a timely manner.
Assist in preparing for and responding to health, sanitation, and government inspections, ensuring all findings are resolved and properly documented.
Manage inventory levels of supplies, equipment, and materials; conduct periodic inventories and maintain accurate records.
Inspect equipment and facility assets to ensure proper operation, safety, and preventive maintenance requirements are met.
Maintain and ensure accessibility of Safety Data Sheets (SDS) and chemical management documentation in accordance with regulatory requirements.
Collaborate with Air Force leadership, Culinary Specialists, and contract stakeholders to support mission requirements and maintain exceptional customer service.
Develop and adjust employee schedules to ensure adequate staffing levels and operational coverage while meeting contract requirements.
Monitor cashier operations and accountability processes to ensure accuracy, compliance, and adherence to established procedures.
Provide onboarding, training, mentoring, and ongoing development opportunities for employees to enhance performance and support professional growth.
Address employee concerns and performance issues in partnership with the Site Manager and Human Resources, ensuring fair and consistent application of company policies.
Maintain accurate employee records, training documentation, attendance records, timekeeping, and workplace incident reports.
Assist with payroll and timekeeping functions to ensure employee hours are accurately recorded and submitted.
Partner with Vocational and Rehabilitation staff to support employee success through assessments, training plans, accommodations, and performance development initiatives.
Ensure the proper issuance, accountability, security, and return of company and government-owned property, including keys, vehicles, communication devices, and equipment.
Serve as a working supervisor by providing hands-on operational support as needed to ensure successful completion of daily dining facility operations.
All Other Duties as Assigned.