Operations Supervisor - Shops@fallen Timbers

Penney OpCo LLC • Maumee, OH

1d • Onsite

About The Position

The Operations Supervisor contributes to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and ensuring operational tasks are executed. This role works at a fast pace around the store, directs the team, works with current merchandise, and resolves customer concerns professionally.

The supervisor supports inventory counts and updates, oversees RFID processes and system uploads, and leads door-to-floor merchandise preparation. The role manages pricing and signing activities, including promotional price signing, re-ticketing, and re-packaging. It is also responsible for stockroom processes, work safety initiatives, facility equipment, support processes, the cash office, and receiving, shipping, and logistics involving third-party carriers.

The supervisor actively trains and develops associates, coaches in the moment, addresses performance issues, and partners with Operations associates on training and policy compliance. The role consistently meets performance standards related to shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.
• Ability to hold self and others accountable to a high standard and provide feedback, visibility, and recognition.
• Ability to build positive relationships, respect different styles, and communicate effectively to a wide audience.
• Ability to adapt quickly to changing situations and coach others through change.
• Confidence in taking on challenging assignments and addressing conflict quickly and positively.

Responsibilities

• Drive profitable sales growth by maintaining merchandise in-stocks and executing operational tasks.
• Supervise and engage Operations associates and direct the team in a fast-paced store environment.
• Resolve customer issues and concerns professionally.
• Assist with inventory counts and updates to maintain accurate in-stock information.
• Oversee RFID processes and upload system information to update the stock ledger accurately and efficiently.
• Lead the door-to-floor merchandise preparation process.
• Manage the pricing and signing team, promotional price signing, re-ticketing, and re-packaging execution.
• Oversee stockroom processes, work safety initiatives, facility equipment, and support processes.
• Oversee the cash office and manage receiving, shipping, and logistics processes involving third-party carriers.
• Train and develop associates, coach in the moment, address performance issues, and support training and policy compliance.
• Meet performance standards for shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager