Operations Supervisor - 1st Shift

Carvana•Greenfield, IN

17h

About The Position

The Operations Supervisor is a front-line supervisor who directly manages and develops a team of hourly associates in a Carvana Inspection Center. The role is responsible for achieving production targets while ensuring vehicles are moved safely through the center for inspection and repairs. The supervisor oversees quality and inventory decisions, trains and coaches associates, and works with the Inspection Center General Manager to repair or reject vehicles based on repair costs and overall vehicle quality. This role is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid, unrestricted driver’s license with a clean driving record in the last three years.
Ability to lift up to 60 pounds independently, primarily from knee to shoulder height, with additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to work in conditions that may be cold, hot, noisy, or wet and may include vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and weekends, and to work variable schedules as necessary.

Responsibilities

Manage the safe movement of vehicles into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the team's day-to-day activities, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Coach, develop, and manage the performance of team members; provide feedback and model desired skills.
Create a work environment that encourages positive communication, team cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject vehicles based on estimated repair costs and overall vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work in ways that reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including their development and performance.