Operations Supervisor

ISS•Doral, FL

17d•$70,000 - $74,000

About The Position

The Interim Operations Supervisor leads a motivated, service-minded team to ensure the site operates smoothly and meets ISS quality standards and client objectives. Reporting to the Site Operations Manager, the role plans, organizes, and directs operational and Soft Service team members and activities. The supervisor works with direct reports, vendors, and local stakeholders, taking ownership of site performance and the overall site experience. The position oversees Facility Operations and Soft Service employees, including teams performing janitorial services, dishwashing, and cart attending. It supports a clean, safe, organized, compliant, and welcoming environment; monitors performance against goals and KPIs/SLA requirements; and provides coverage or hands-on support when needed. The supervisor is a highly visible point of contact for employees and a secondary point of contact for local customers. Employees must follow HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns. A valid driver's license may be required depending on the site, as local car travel may be necessary. The role may require schedules that include days, nights, weekends, or holidays.

Requirements

At least 3 years of supervisory experience in facility management operations, janitorial, or maintenance, with a strong emphasis on people leadership and customer service.
Experience leading frontline teams to meet operational SLAs and compliance requirements.
Strong communication, decision-making, leadership, and problem-solving skills.
Basic computer proficiency, including Excel, Word, Outlook, CMMS systems, and smartphone systems.
Experience with CMMS software and work order management related to service execution and employee coordination.
Ability to walk or stand for prolonged periods.
Ability to lift, carry, and place up to 50 pounds at a time.
Ability to work schedules that include days, nights, weekends, and/or holidays as needed.
A valid driver's license may be required depending on the work site or location.

Responsibilities

Direct, supervise, and lead ISS Facility Operations and Soft Service employees.
Implement the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager.
Interview, hire, and train employees; plan, assign, and direct work; and appraise performance.
Serve as a highly visible first point of contact for team members and second point of contact for local customers.
Lead the team in maintaining a seamless facility that is clean, safe, customer-centric, and welcoming.
Ensure dishwashing and food areas are clean, available, organized, and compliant.
Support the team in maintaining appropriate inventory levels for site interior shopping tools.
Lead by example and work directly with the team to quality-control services; cover shifts as required to maintain service continuity.
Coach and encourage team members to build the knowledge, confidence, and empowerment to make decisions that support a positive customer experience.
Monitor performance against agreed goals, adapt and act when required, analyze customer concerns, and meet KPIs and SLAs.
Promote a proactive culture and help prevent or address potential facility-operation problems.
Communicate effectively with colleagues across multiple accounts and the company so information is disseminated effectively.
Participate in project groups and meetings as required to support learning and development for self, the team, and the account.
Help promote and further develop ISS by building on account successes.
Provide consistent communication and oversight to ensure necessary team coverage during business hours.
Adhere to HSEQ policies and procedures, participate in related training, and report potential hazards or compliance concerns.