Operations Supervisor

Global Medical Response•Hollister, CA

17d

About The Position

AMR is hiring a full-time, exempt Operations Supervisor in Hollister, San Benito County, California. The supervisor is responsible for day-to-day field operations, including communication between field staff and management, coordination with outside agencies, system status monitoring, short-term scheduling, and equipment and supply maintenance. The role also provides operational support as assigned by the Manager of Operations. The Operations Supervisor directs and oversees EMTs, Paramedics, and other operational support staff; helps maintain consistent, high-quality field operations; responds to customer and staff concerns; and investigates operational events involving assigned units or staff. The role shares on-call Coordinator duties as required. AMR is part of Global Medical Response (GMR), whose teams provide emergency and patient relocation services. GMR describes its core behaviors as keeping care at the center, raising your hand, seeking to understand, finding a way together, and being accountable.

Requirements

High school diploma or GED.
At least 18 years of age.
Demonstrated skills and experience evaluating, instructing, and coaching all aspects of pre-hospital care delivery.
Comprehensive understanding of operational protocols, policies, and procedures.
Effective oral, written, and interpersonal communication skills.
Effective interpersonal skills.

Nice To Haves

At least two years of full-time employment as a Paramedic or EMT is preferred.

Responsibilities

Provide direction and oversight to EMTs, Paramedics, and other operational support staff as necessary.
Maintain familiarity with and interpret operational policies and procedures.
Maintain the quality of field operations through daily contact, oversight, communication, and evaluation.
Assess daily equipment, supply, and vehicle needs, and coordinate service as necessary with the Materials Management Department.
Ensure ticket-work is fully reconciled daily in conjunction with ticket-work staff.
Ensure all operational response exceptions are brought to closure with appropriate action.
Respond to and resolve customer and staff inquiries and complaints consistently and promptly.
Investigate events involving assigned units or staff, including completing internal reports, notifying operational leadership, counseling, reinforcing policy, and recommending training as necessary to CES.
Share on-call Coordinator duties as required.
Maintain punctual and regular attendance.
Adhere to all company policies and procedures.
Facilitate communication between field staff and management, interface with outside agencies, monitor system status, and facilitate short-term scheduling needs.