Operations Supervisor

CVS Health • Los Angeles, CA

9d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When a manager is not onsite, the supervisor leads the store and supervisory staff, ensures operations run smoothly, and completes opening and closing procedures. The position is part-time, with 24 anticipated weekly hours, and offers a typical pay range of $20.42–$29.42 per hour. The role requires a flexible schedule and may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues. A high school diploma or equivalent is preferred but not required.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead store operations and supervisory staff when a manager is not onsite and ensure opening and closing procedures are completed.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED