Operations Supervisor

Grifols•Williamsport, PA

11d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform tasks across the center, including production duties and oversight of donor flow. The role supervises donor selection, plasma collection, and manufacturing records to support production standards and compliance with applicable regulations and procedures. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports employee training, donor satisfaction, accurate documentation, and center operations.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency in handling difficult situations.
Ability to communicate information and ideas clearly and listen to and understand spoken information.
Ability to work independently and follow oral or written instructions.
Ability to perform a wide range of tasks as demands and conditions change.
Ability to relate sensitive information to diverse groups.
Hearing acuity is essential.
Color perception and discrimination, and near and far vision correctable to 20/30 in one eye and 20/100 in the other eye.

Responsibilities

Perform any or all tasks within the plasma center, including production employee duties, and supervise donor flow.
Learn and maintain familiarity with and compliance with state and federal regulations, the FDA-approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations and procedures.
Attend required training sessions and staff meetings.
Ensure accurate and thorough documentation of necessary records.
Help maintain the facility in a neat and clean condition and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist in controlling center donor funds as directed by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate actively with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.