Operations Supervisor
About The Position
As a member of the management team at David’s Bridal, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role requires a dynamic, attentive, and inspiring leader who builds relationships with Dream Makers and guests and acts as a mentor, leader, and coach. The supervisor fosters high performance and five-star service by maximizing the performance and productivity of an engaged team. The role supports customer-focused floor management, coaching and training, payroll and timesheet oversight, sales and income goals, inventory and merchandise processes, performance management, and staffing. Other duties may be assigned.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized POS system.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear guests.
- Ability to occasionally lift up to 25 pounds.
- Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll to help ensure hours stay within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front of house and alterations combined.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure first-quality standards for merchandise.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, keep the store staffed to meet staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay
- Referral incentive program
- Dream Maker employee discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
