Operations Supervisor

CVS Health•Charlottesville, VA

10d

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, this role leads the store and supervisory staff, keeps operations running smoothly, and ensures completion of opening and closing procedures. The position is full-time, with a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

Deductive reasoning ability.
Analytical skills and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent (preferred but not required).

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively between store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service practices by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support planning, execution, display, and maintenance of off-shelf merchandise.
Lead store operations and supervisory staff when no manager is onsite.
Ensure completion of store opening and closing procedures.