Operations Supervisor

CVS Health•Bennington, VT

10d•$17 - $26

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, this role leads the store and supervisory staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed. The supervisor works with store management and store crews; assigns, directs, and follows up on crew activities; and communicates information between management and crews. The role assists customers with questions, problems, and complaints, promotes CVS customer service standards, handles customer relations issues according to company policy, coaches colleagues on customer service, and maintains customer and patient confidentiality. The role also prices merchandise, stocks shelves, and supports the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise, as well as the display and maintenance of off-shelf merchandise. The position is full-time, with 40 anticipated weekly hours, and requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime, and responding to urgent store issues.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent preferred but not required.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support the planning, execution, and maintenance of off-shelf merchandise displays.
Lead the store and supervisory staff when no manager is onsite.
Ensure store operations run smoothly and complete opening and closing procedures.