Operations Supervisor

CVS Health • Fremont, CA

17d

About The Position

An Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance, while building consumer loyalty through excellent customer service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures all opening and closing procedures are completed.

The role supports store management and crews, assists customers, promotes CVS’s customer service culture, handles customer relations issues in accordance with company policy, and provides colleagues with personalized service feedback and coaching. It also involves pricing and stocking merchandise and supporting the planning, execution, and maintenance of promotional, seasonal, weekly, and off-shelf displays.

This is a part-time position with an anticipated 20 weekly hours. The schedule is flexible and may include early morning, overnight, and weekend shifts. Overtime may be needed, and the role may require responding to urgent store issues. The typical pay range is $20.05–$29.05 per hour, with the offer dependent on factors including experience, education, and geography.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a flexible schedule that may include early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching, including through myImpact coaching, myCustomer feedback, and personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and complete opening and closing procedures.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: High school or GED