Operations Supervisor

AWCT•Chicago, IL

12d•$55,000 - $60,000•Onsite

About The Position

AWCT is hiring a full-time, on-site Operations Supervisor at its Chicago Ford location. The role organizes and schedules staff and directs day-to-day yard operations, ensuring customer safety, quality, and production needs are met through efficient associate productivity. The Operations Supervisor coordinates associate activities under the direction of the Terminal Manager or Operations Manager to support a well-coordinated, productive operation. AWCT is a family-owned and operated provider of finished vehicle logistics. The supervisor is expected to model behavior that supports the company’s vision, mission, and values, including delivering safe, efficient, high-quality service and respecting individual preferences and perspectives. The general annual pay range is $55,000–$60,000; actual pay depends on qualifications, experience, internal equity, and market considerations.

Requirements

High school diploma or equivalent.
1–3 years of supervisory or management experience.
Experience supervising in a union or Collective Bargaining Agreement environment.
Strong written and verbal communication skills in English.
Ability to read and interpret technical manuals, such as the AAR Manual.
Computer proficiency with Microsoft Office and Time & Attendance systems, and ability to learn AWCT proprietary systems such as VIPS.
Valid driver’s license with an acceptable driving record, and ability to drive automatic and manual transmission vehicles.
Ability to work extended hours, weekends, and holidays as operational needs require.
Ability to maintain confidentiality of customer-proprietary and sensitive associate information.
Ability to work indoors and outdoors in all weather conditions.

Nice To Haves

Supervisory or management experience in logistics, automotive, warehousing, or manufacturing.
Experience in snow removal, snow plowing, and/or salting.
Associate degree or higher.

Responsibilities

Plan and schedule daily personnel assignments for vehicle receipt, movement, storage, and pre-delivery inspections in a productive and cost-efficient manner.
Assist in directing day-to-day facility operations, including yard management and vehicle movement.
Ensure associates have the tools, equipment, supplies, and support needed for efficient operations.
Communicate with associates, supervisors, management, customers, and vendors about staffing, supply, and operational needs.
Conduct operational, quality, and safety audits; evaluate results and recommend or implement corrective actions.
Ensure compliance with AAR, customer, and company policies, processes, and quality and safety standards.
Participate in onboarding and ensure new associates receive required training.
Document performance issues and coordinate corrective actions with the Operations Manager and/or Terminal Manager.
Administer and enforce the Collective Bargaining Agreement, including progressive discipline such as counseling, coaching, warnings, and reprimands.
Coach, mentor, and hold hourly associates accountable for performance, conduct, and compliance with the Collective Bargaining Agreement.
Enforce safety practices and maintain a safe, clean workplace in compliance with local, state, federal, OSHA, and customer requirements.
Review, approve, and manage hourly time records to ensure accurate payroll through the Time & Attendance system.
Prepare and provide operational reports as requested by customers or management.
Investigate, document, and report accidents and injuries, and ensure appropriate communication with customers, vendors, and company personnel.
Interface with customers as needed to support service delivery and customer satisfaction.
Assist with equipment, company vehicle, or property maintenance, including seasonal or emergency services, as needed.
Adapt to changing operational needs and perform other duties as assigned.