Operations Supervisor

Centre Area Transportation Authority•State College, PA

11d•Onsite

About The Position

Join Centre Area Transportation Authority (CATA) as an Operations Supervisor and be at the forefront of transforming public transportation in the Centre region! You'll lead a dedicated team, ensuring that our services run smoothly and efficiently, while positively impacting the community. This role allows you to solve real-time challenges, implement innovative strategies, and enhance the transportation experience for countless riders in the area. With a starting salary of $60,604 - $68,641 per year, you will be rewarded for your leadership and operational expertise.

Requirements

Strong leadership and communication skills.
Exceptional problem-solving abilities.
Strong analytical mindset.
Time management skills.
Adaptability.
Solid understanding of customer service principles.
Possession of, or ability to obtain, Class B CDL with passenger endorsement.
CATA provides CDL training and testing (required) for the selected candidate.

Responsibilities

Oversee day-to-day on-the-road operations, ensuring that all services run on schedule and meet quality standards.
Shovel bus stops, deploy gates and signs, monitor bus loading, direct traffic, maintain crowd control, and provide directions and assist patrons with route questions.
Plan and supervise bus operators' work and performance to ensure a culture of safety and compliance among staff.
Monitor route performance.
Coordinate with maintenance teams for vehicle readiness.
Manage customer feedback to enhance service delivery.
React to and remedy acute situations such as absenteeism, accidents, injuries, employee illness, mechanical breakdowns, and police requests.
Collaborate with local stakeholders to ensure that transit services meet community needs effectively.