Operations Supervisor

AIT Worldwide Logistics, Inc. • Middletown, PA

14d

About The Position

The Operations Supervisor is responsible for performance management and professional development of the Operations team. This role trains and develops employees, assigns work, and serves as a resource to the team. It also manages relationships with service providers and global partners, coordinates shipment bookings with vendors, and ensures timely transfers from logistics providers’ warehouses to final destinations. The supervisor also assists with departmental work and daily shipment processing as needed.

The role oversees logistics operations and service levels, ensuring cost-effective, efficient, and traceable inbound and outbound movement of products. It supervises staff, coordinates pickups and deliveries, manages shipment schedules and routes, and builds partnerships with transportation companies, customers, brokers, sales teams, and vendors.

Requirements

• High school diploma.
• 3–5 years of experience in freight forwarding or transportation.
• Medium proficiency with AS400.
• Medium proficiency with Cargowise.
• Medium proficiency with McLeod.
• Medium proficiency with Microsoft Office Suite.

Nice To Haves

• Works well with others and treats teammates respectfully.
• Strong work ethic and appreciation for ownership, independence, accountability, and autonomy.
• Growth mindset, passion for the work, commitment to improvement, and openness to change.
• Customer-service focus and ability to build relationships with internal and external customers.

Responsibilities

• Oversee operations and service levels to ensure cost-effective, efficient, and traceable inbound and outbound movement of products.
• Supervise staff through performance coaching, job assignments, training, and development.
• Arrange product pickups and deliveries with transportation companies and route drivers.
• Communicate and build partnerships with trucking companies, internal and external customers, customs brokers, sales teams, and vendors.
• Obtain shipping quotes and select carriers based on cost, availability, and reliability.
• Analyze and research orders to meet customer needs and select the lowest-cost transportation option that meets both customer and company needs.
• Supervise daily shipment and delivery routes and schedules, track shipment progress, and manage weekend cartage setup for operations.
• Exercise judgment in appraising situations and making staff-management decisions.
• Tailor written and verbal communication to the audience.
• Establish and maintain effective working relationships with employees and vendors.
• Demonstrate leadership through strong work ethic and performance.
• Maintain a safe working environment by consistently following safety programs and procedures.
• Assist with departmental work and daily shipment processing as needed.

Benefits

• Medical coverage
• Prescription coverage
• Health Savings Account
• Flexible Spending Accounts
• Dental insurance
• Vision insurance
• Life insurance
• AD&D coverage
• Disability coverage
• Supplemental health coverage
• Employee Support
• Paid Parental Leave
• Pet insurance
• 401(k)
• Tuition Reimbursement
• Up to 10 to 20 days of vacation, depending on tenure
• 2 personal days
• 1 floating holiday
• 5 sick days
• 5 volunteer hours
• 6 company holidays, plus Veterans Day for Veterans
• May be eligible for a bonus based on business and/or individual performance metrics, depending on position

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED