Operations Supervisor, Jackpocket

DraftKings Inc.•Reynoldsburg, OH

14d•$23 - $29

About The Position

As an Operations Supervisor for Jackpocket, you will lead a team responsible for daily lottery courier operations and ensure lottery ticket orders are processed smoothly and on time to meet production goals. You will make decisions about personnel management, process development, and operational improvements to support high-quality operations and the digital lottery courier experience. The role serves as Manager-on-Duty in a fulfillment center and involves coordinating staff and resources, responding to operational challenges, handling high-value lottery ticket redemptions, and managing inventory and supplies. The operation may require support during nights, weekends, and holidays.

Requirements

Availability to support continuous operations, including nights, weekends, and holidays.
Commitment to promoting safety, efficiency, and adherence to industry regulations.
Ability to promote a positive work environment through strong leadership and problem-solving skills.
Experience in fast-paced environments, technological aptitude, and familiarity with common software, including Microsoft Excel.
Self-starter mentality, strong attention to detail, and ability to prioritize and complete tasks independently.
Leadership experience in recruiting, hiring, training, and motivating employees.
Ability to stand and walk frequently and occasionally lift up to 25 lbs.

Responsibilities

Lead the fulfillment center team and manage lottery operations resources and tasks to meet production targets and changing business demands.
Serve as Manager-on-Duty in the fulfillment center.
Manage shift scheduling, attendance, and employee breaks.
Troubleshoot and resolve operational challenges, including internet outages, power failures, and staffing shortages.
Accurately and promptly handle the redemption of high-value lottery tickets.
Manage inventory and order office supplies and equipment as needed.