Operations Supervisor

Ryder Supply Chain Solutions • Houston, TX

21d • Onsite

About The Position

The Operations Supervisor assists the Operations Manager with the operations and personnel for a shift at a particular location. The role may supervise shift employees, including Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees, and is accountable for achieving business objectives and labor requirements. The supervisor balances customer needs with financial, operating, quality, safety, and asset targets, and manages location performance against assigned metrics. The position receives cross-functional training to support others within the shop and must follow Ryder Maintenance Operations policies and procedures. It may also serve as a developmental role for future Operations Managers, with career advancement based on performance.

The role manages shop workflows, personnel, customer relationships, assets, repair quality, safety compliance, and the financial performance of the shift or shop. Responsibilities include work planning and technician assignments, employee training and performance management, customer communications and issue resolution, equipment and parts oversight, quality inspections and corrective actions, cost controls, payroll and purchasing processes, and accurate shop-management data. The position is based in Houston, Texas, and is scheduled Monday through Friday from 2:00 p.m. to 10:30 p.m. It is bonus eligible.

Requirements

• High school diploma or GED required.
• Associate's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
• Bachelor's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may be substituted.
• Maintenance and technical experience in a shop environment required.
• Ability to professionally represent Ryder and competently interact with customer management.

Nice To Haves

• Associate's degree preferred.
• Bachelor's degree preferred.
• Supervisory experience preferred.
• Strong vehicle diagnostics and repair knowledge preferred.
• Intermediate Microsoft Office skills preferred.
• Experience with a Shop Management System preferred.

Responsibilities

• Analyze, plan, schedule, and assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to ensure work is scheduled and prioritized properly.
• Manage, train, and develop assigned personnel, and oversee their performance management.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle-status updates.
• Conduct customer visits as required by the Customer Care Plan.
• Direct employees in maintaining the appearance and upkeep of the assigned location, including applicable 65 standards.
• Evaluate shop tooling and equipment needs and make recommendations.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure required specifications are recorded in SAM.
• Manage parts inventory and follow applicable policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure maintained vehicles are repaired cleanly and to the required quality standard.
• Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Maintain visibility and control over shop-floor activities to support proper diagnosis and optimize parts and component yield.
• Assist with developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain documentation required to meet local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
• Manage maintenance-operation cost controls and the location P&L to meet financial objectives.
• Execute maintenance initiatives to attain or exceed financial targets.
• Handle payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Manage the customer bill-back process, including identifying, reviewing, and approving bill-back opportunities.
• Ensure rebillable activity is properly documented, explained, and reported.
• Maintain data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Prescription coverage
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation, illness, and bereavement
• Family and parental leave
• Tax-advantaged 401(k) retirement savings plan
• The position may be eligible for an annual bonus, commission, and/or long-term incentive plan based on level and/or type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED