Operations Supervisor

PNC•Cleveland, OH

4d•$45,375 - $75,625•Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operation Supervisor within PNC's Wire Administration, you will be based in remotely in either Cleveland, OH, Pittsburgh, PA, Denver, Colorado, or Dallas, Texas. Fully Remote. The work schedule for this role Monday - Friday. 11:00 AM - 7:00 PM EST. AAP Certification is preferred, along with ACH experience. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

AAP Certification is preferred, along with ACH experience.

Responsibilities

Oversees operations workflow and owns the execution of transactions/processes.
Manages direct reports on the operations team.
Manages and is responsible for achieving desired business results.
Assists team members with escalated issues.
May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
May partner internally to resolve escalations and provide guidance.
May interact with external customers and third parties in completing transactions or resolving escalated issues.
Provides coaching and development to team members.
Leads team meetings and continuous improvement sessions.
Provides consultation and advice to service partners and customers.
May lead improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements.
Updates standard operating procedures as appropriate.
Participates in and may oversee projects.
Reviews transactions and/or reports to identify exceptions, monitor quality and ensure compliance.
Manages and is accountable for risk mitigation activities.
Verifies completeness and accuracy of procedures.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.