Operations Supervisor

WIN Waste Innovations•Stamford, CT

13d

About The Position

WIN Waste Innovations is seeking an Operations Supervisor to supervise collection activities across multiple lines of business within Hauling, including commercial, residential, roll-off (industrial), and/or container delivery and pickup. The supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives and drive operational excellence. The role ensures adherence to accident prevention programs and leads operations in compliance with safety, environmental, operating, regulatory, accounting, ethics, and other standards.

Requirements

1–3+ years of lead or supervisory experience.
Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
Ability to collaborate and build and work with teams.
Creative thinking and willingness to challenge conventional solutions.
Demonstrates and promotes safety and ethical behavior.

Responsibilities

Provide leadership toward safety goals and objectives and communicate about them.
Work to remove unsafe conditions or situations from drivers' routes.
Partner with the maintenance department to keep equipment in working order and compliant with safety standards.
Oversee safety and accident prevention programs, take reasonable actions to prevent accidents and injuries, maintain a safe and productive work environment, and implement and maintain an effective loss-control and safety program.
Encourage employees' active participation in safety through personal commitment and outreach to operational employees.
Understand missed-pickup goals and meet or exceed expectations related to those goals.
Resolve unusual service requests, equipment breakdowns, and schedule changes, communicating promptly with stakeholders.
Work with customers to resolve issues and improve the customer experience.
Represent the Company positively to drive customer satisfaction and loyalty.
Establish productivity goals where needed, ensure operating standards are followed, and manage labor hours and disposal expenses according to agreed plans.
Lead drivers to exceed productivity goals and route expectations.
Create, modify, and improve routes to maximize density and efficiency.
Reduce route hours where possible through techniques such as service conversions and container upsizing.
Execute operational plans to help meet or exceed the division's budget goals.
Support service delivery and maintenance, including the operational role in fleet quality and maintenance.
Create a collaborative, communicative team environment and promote employee engagement.
Develop team talent, understand employees' career goals, and coach them for advancement.
Maintain a positive work environment through effective interactions with customers, clients, vendors, coworkers, and management.
Direct and supervise staff.