Operations Supervisor

Andretti Indoor Karting & Games•Durham, NC

11d•Onsite

About The Position

The Operations Supervisor is a full-time hourly role that assists the facility’s Operations Managers with daily leadership. The supervisor leads shifts and helps create an environment that encourages staff ownership and accountability while maintaining Andretti Indoor Karting & Games’ quality and ethical standards and representing the Andretti brand. Responsibilities span staffing and training, cost control, service standards, operating procedures, guest relations, sanitation, environmental control, cash handling, staff motivation, and safety and security. The role also focuses on delivering a high-quality guest experience and maintaining effective department operations.

Requirements

Guest service and leadership experience is preferred.
A drug test and background check are required prior to employment.
Proven leadership and team skills, including the ability to motivate and manage staff at all levels.
Strong written, verbal, and organizational skills.
Ability to work with minimal supervision and make independent decisions and judgments appropriate to the position.
Ability to lift up to 50 pounds.
Open and full availability.
Willingness to work a flexible schedule, including holidays, nights, and weekends.
Sensitivity to confidentiality and discretion regarding personal and confidential employee matters.
Gregarious, upbeat, and outgoing personality.
Ability to walk or stand for extended periods.
Ability to communicate quickly and accurately.
Ability to lift up to 15 pounds regularly and occasionally stock items weighing up to 50 pounds.
Ability to perform tasks involving organization, bending, reaching, turning, lifting, and climbing.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards at all times.

Nice To Haves

Six months or more of Andretti brand and culture exposure.
Current trainer or team lead experience.

Responsibilities

Manage daily operations, including staffing, scheduling, labor, repairs and maintenance, cleanliness, organization, service timing, and product quality.
Maximize daily sales and manage costs, labor, and cash control.
Maintain department opening, running, and closing duties.
Maintain organization and cleanliness of departmental areas.
Take a proactive approach to guest relations, including spending time on the floor interacting with guests and making table visits.
Ensure high-quality service and standards.
Oversee guest relations and the quality of the guest experience, including product, timing, service, and entertainment.
Empower staff to deliver exceptional service.
Execute special events with the Leader on Duty.
Provide management with direct and honest feedback about staff performance.
Assist with staff training and employee relations.
Maintain high staff morale.
Participate actively in staff recruitment and retention.
Maintain safety procedures and standards.