Operations Supervisor

David's Bridal • Lexington, KY

2d • $14 - $18

About The Position

The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, create a consistent world-class customer service environment, and exceed sales plans. The role provides hands-on leadership through mentoring, coaching, and relationship building with Dream Makers and guests, while maximizing team performance and productivity.

The supervisor leads a customer-first culture, manages activity on the sales floor, supports sales and income goals, monitors payroll and store operations, and oversees inventory-related processes. The position also supports performance management, staffing, and talent development. The role requires two to four years of prior retail management experience in an apparel or specialty store environment and experience using a computerized POS system. A high school diploma or degree is listed.

The job requires standing, walking, and sitting for extended periods; reaching, climbing stairs, stooping, kneeling, crouching, or crawling; and communicating with guests. The employee may occasionally need to lift up to 25 pounds and use a computer and other electronic devices for long periods.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.
• Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and communicate with guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see at close and distant ranges, use peripheral vision and depth perception, and use a computer and other electronic devices for long periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
• Monitor store payroll to help ensure hours stay within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income goals through foundational excellence and performance-based leadership across front-of-house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock items, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
• Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, meet staffing goals, keep the store staffed, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Rewarding environment and competitive pay
• Dayforce Wallet early-pay access
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401K program
• Discount for identity theft protection
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED