1st Shift Operations Supervisor

Hub Group•McDonough, GA

About The Position

The Operations Supervisor assists the Manager with the overall performance of warehouse and customer service operations. The role plans, organizes, staffs, directs, and controls warehouse and customer service activities, with responsibility for workforce selection, training, and motivation. The Supervisor is accountable for safe working conditions, a properly trained workforce, labor-cost efficiency, employee productivity, customer service, efficient storage, and accuracy. The Supervisor oversees warehouse workers and customer service associates, ensuring that office and warehouse operations work together to provide customer satisfaction for shipments and receipts. The role also maintains inventory accuracy, equipment condition, facility upkeep, food-grade standards, facility security, and the integrity of customer products. Regular attendance and timeliness are essential. Other duties may be assigned.

Requirements

Four years of distribution supervisory or management experience leading at least 10 employees in operations of at least 60,000 square feet.
Experience with warehouse management systems (WMS), metric-driven operations, and labor and resource management.
Ability to follow procedures and instructions.
Ability to listen to employee needs and concerns, motivate employees, and build teams.
Ability to read, write, and communicate effectively.
Ability to perform calculations involving addition, counting, subtraction, division, and multiplication.
Pass a written test and obstacle course for forklift certification.
Ability to manually lift and stack products weighing 5 to 75 pounds.
Ability to sit, stand, bend, climb, lift, or walk for extended periods.
Required close and distance vision and ability to adjust focus.
Ability to work additional hours and up to seven days a week as needed.

Responsibilities

Plan, direct, train, and implement warehouse and customer service activities to meet productivity and service goals for each customer.
Supervise and coordinate workers loading and unloading trucks and performing product handling or value-added services.
Ensure employees follow bills of lading, receiver instructions, and other specific work instructions.
Operate in compliance with federal, state, and local statutes, OSHA requirements, and federal labor laws and requirements.
Build and maintain a productive work team through hiring, training, motivation, communication, direction, praise, counseling, and discipline.
Use the performance evaluation system to recommend promotions, wage increases, and terminations.
Maintain a productivity program and track important job characteristics to support employee evaluations.
Ensure equipment is in good working condition, properly maintained, and used with appropriate safety equipment; maintain documentation and employee involvement.
Ensure employees are properly trained to operate equipment correctly.
Maintain the building as a food-grade facility and safeguard facility security and customer product integrity.
Supervise customer service associates so office and warehouse teams work together to provide customer satisfaction for shipments and receipts.
Maintain inventory accuracy by product and location.
Assign appropriate priority levels to customer accounts to ensure required operations, administrative support, contacts, and responses to special requests.
Maintain high integrity by honoring commitments and TAGG Logistics values.
Maintain regular attendance and punctuality.
Perform other duties and responsibilities as assigned.