Operations Supervisor

GMTCare • Reno, NV

7d • $45,000 - $55,000 • Onsite

About The Position

The Operations Supervisor oversees the day-to-day operations of GMTCare in Reno, Nevada, ensuring services are delivered efficiently, employees are supported, and organizational goals are met. The role works with team members to optimize processes, comply with regulations, and maintain a culture of excellence and care. It may also support frontline operations by performing Transporter duties, including operating company vehicles and assisting with patient transport, as operational needs require.

The position is onsite and reports directly to the GMTCare – Reno Executive Director. The stated annual salary range is $45,000–$55,000, commensurate with the candidate’s education, experience, and skills.

Requirements

• At least 3 years of supervisory experience in operations, healthcare, transportation, or a related field.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills, including the ability to collaborate across departments.
• Excellent analytical, problem-solving, and decision-making skills, including the ability to provide operational insights to senior leadership.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to analyze information, prioritize competing demands, and make sound job-related decisions in time-sensitive and changing conditions.
• Ability to maintain regular and predictable attendance and work assigned schedules, including extended hours, evenings, weekends, or on-call support as business needs require.
• Ability to use standard business tools and systems, including Microsoft Office, dispatch platforms, and reporting tools.
• Ability to move throughout office and operational environments and occasionally lift, carry, or move materials or equipment generally up to 25 pounds.
• As operational needs require, ability to perform frontline Transporter duties, including safely operating company vehicles and assisting with patient transport, lifting, pushing, and maneuvering patients and equipment weighing 125+ pounds, with or without assistance or appropriate equipment.
• Ability to adapt to frequent interruptions, varying workloads, changing priorities, and unexpected events.
• Ability to comply with company policies, safety standards, and applicable federal, state, and local laws and regulations.

Nice To Haves

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field preferred.
• Experience with healthcare, fleet management, logistics technology, and regulatory compliance preferred.

Responsibilities

• Oversee daily operations to ensure efficiency, consistency, and exceptional service.
• Develop, implement, and maintain operational strategies, policies, and procedures.
• Identify and execute opportunities to optimize workflows, reduce costs, and improve productivity.
• Lead, coach, and support team members in achieving individual and organizational goals.
• Conduct performance evaluations, provide constructive feedback, and support employee development.
• Assess staffing needs and collaborate with Human Resources on recruitment and hiring.
• Promote an inclusive workplace culture that supports engagement, motivation, and collaboration.
• Enforce company policies, procedures, and ethical standards.
• Ensure compliance with applicable laws, regulations, and industry best practices.
• Monitor services and implement quality assurance measures to maintain customer satisfaction.
• Build and maintain relationships with clients and external stakeholders; respond to client concerns and resolve them promptly.
• Analyze operational data and produce reports to monitor and improve key performance indicators.
• As operational needs require, perform Transporter duties, including operating company vehicles and assisting with patient transport in accordance with company policies and safety standards.
• Perform other duties as assigned.

Benefits

• Opportunities for bonuses and additional incentives.
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, 401(k), and paid time off.
• Career growth and advancement opportunities.
• Supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed